小程序 official customer support mobile phone login?

I believe that everyone who has used 小程序 customer service has a hope, I hope the official support for the mobile phone side of 小程序 customer service as soon as possible. I have heard that this feature is in the development stage. Today, in the 小程序 development group, a group of friends shared a 小程序:客服小助手.

Then, I quickly went to experience it and write an article about using it~

一、用户体系

(Customer Assistant)

Customer service assistant, after all, is 微信 official product, you can use 微信 system directly, authorized to use.

优点：

1. Once the user receives服务通知, the template message can be received indefinitely (there is a picture below), and there is not much 小程序 that can notify the internal test qualification of the service;

2. The official follow-up may optimize this product to provide more useful features;

3. The message needs to be received manually, not automatically, which is basically the same as the play method on the PC.

(You can receive customer service messages indefinitely)

Second, online status & transfer to be optimized

Currently there are "online" and "offline" statuses, which can meet most of the needs, if you can添加一个“隐身”状态会更好again. 沈阳软件开发

Sometimes, you only want to see the news, do not want to reply, so it is necessary to add a "stealth" state, when the customer service wants to reply to the message, support manual access to the message.

访问消息后，没办法“转接”未向其他客户服务同事发现“结束会话”功能。

（了解您的客户服务截图）

第三，收到消息

在电脑上使用小程序，有一个非常痛苦的问题，一个浏览器只能接收一个小程序的客服消息，想要访问其他小程序的客服消息，只能更改一个浏览器，真的很不爽〜

但是，客服助理没有解决这个问题，一个窗口仍然只能收到单个小程序消息，需要手动切换“服务小程序”，微信官方真的不打算改变这个设计吗？

也许我们很少有公司做过超过小程序。其他公司只做一个小程序。我只能理解这一点。

第四，快速反应

客服小助手做了快速回复功能，当前版本有点粗糙，截取屏幕截图感受它。

这个快速回复需要优化：

1，目前只支持10个，感觉太少了，至少我们在小程序中配置了10个以上;

2，不支持图片和文字的形式，或图片形式的回复;

3，没有标题，如果内容太长，区别不是很好;

（了解您的客户服务截图）

欢迎留言讨论.